How we handle your information

Last updated: 21 July 2026

Your privacy matters to us. This policy explains, in plain terms, what personal information Axia collects through this website, why we collect it, and the choices and rights you have under South Africa's Protection of Personal Information Act (POPIA).

Who we are

Axia Consultants (Pty) Ltd (registration number 2025/614907/07), referred to as "Axia", "we", "us", or "our", is the responsible party for the personal information described in this policy under the Protection of Personal Information Act, 2013 (POPIA).

You can reach us at:

Email: contact@axiaconsultant.co.za
Phone: +27 73 981 8176
Address: Sandton, Johannesburg, Gauteng, South Africa

What this policy covers

This policy explains how we collect, use, share, and protect personal information when you visit axiaconsultant.co.za or contact us. It does not cover personal information we process under a signed engagement, which is governed by that engagement and any separate agreement.

Information we collect

Information you give us

Your name, when you contact us
Your email address and phone number
Your company or business name
The content of your message or enquiry

Information collected automatically

Standard server logs kept by our hosting provider, which may include your IP address, browser type, and the pages you request

The website does not use advertising or tracking cookies, and we do not run third-party analytics that profile you.

Why we process your information

We process personal information to:

Respond to your enquiry and provide the services you ask for
Communicate with you about a current or prospective engagement
Keep the accounting, tax, and company records the law requires us to keep
Operate, secure, and improve the website
Meet our legal, regulatory, and professional obligations

We rely on one or more of the following grounds in POPIA: your consent, the performance of a contract with you, our legitimate interests, and compliance with a legal obligation.

How we share your information

We do not sell your personal information. We share it only where necessary, with:

Service providers who help us operate, such as our email delivery provider and website host, under confidentiality obligations
SARS, CIPC, regulators, or other authorities where the law requires it
Professional advisors, where needed and under a duty of confidentiality

Storage, security, and retention

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, and misuse.

We keep personal information only for as long as we need it for the purpose it was collected, and for as long as the law requires us to keep the associated records. When it is no longer needed, we delete or de-identify it.

Processing outside South Africa

Some of our service providers may store or process personal information outside South Africa. Where they do, we take reasonable steps to ensure the information receives a level of protection consistent with POPIA.

Your rights

Under POPIA, you have the right to:

Ask what personal information we hold about you, and request access to it
Ask us to correct or delete personal information that is inaccurate or no longer needed
Object to the processing of your personal information
Withdraw consent, where we rely on it, without affecting processing already carried out
Lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za

To exercise any of these rights, email us at contact@axiaconsultant.co.za. We may need to verify your identity before we act on a request.

Children

The website and our services are intended for businesses and adults. We do not knowingly collect the personal information of children under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please review it periodically.

Contact us

If you have any questions about this policy or how we handle your personal information, email us at contact@axiaconsultant.co.za or call +27 73 981 8176.